Service Desk

Market-Leading Support By Phone, Email & Portal

Our Service Desk offering is a three-tiered service designed to support both mid-market & enterprise organisations. Managed Services from Peak Technologies deliver ITIL (information technology infrastructure library) aligned support including a dedicated phone number where contacts can request repairs and exchanges, technical support (including remote triage via MDM), incident management through to resolution and automated monthly reporting packs. Our Managed Services are available in three distinct packages, each one carefully curated to maximise efficiency across your mobile estate.

Bronze Support Package

Support Hours: Mon – Fri: 08:00-17:30 (Excl. public holidays)
Bronze SLA: 80% of calls answered within 60 seconds. Email response within eight hours
Incident Management
Generic Phone & Email contact details
Quarterly Service Review

Silver Support Package

Support Hours: Mon – Sun: 07:00-19:00 (364 days a year)
Silver SLA: 90% of calls within 30 seconds. Email response within four hours
Specific Contact Number & Email Address
Software/Application: 1st-Line fix with Escalation & Hand-Off
Monthly Service Reviews (Conference Call)
Incident & Major Incident Management
Service Account Management

Gold Support Package

Support Hours: Mon – Sun: 24/7 (364 days a year)
Gold SLA: 95% of calls within 20 seconds. Email response with four hours
Specific Contact Number & Email Address
Software/Application: 1st– & 2nd-Line fix with Escalation & Hand-Off
Incident & Major Incident Management
Monthly Service Reviews (Face-to-Face)
Insight Management (Enhanced Reporting)
Named Service Account Manager

Service Desk

Contact Peak Technologies today to discuss how we can deliver a Service Desk solution direct into your organisation.

01249 659000

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Peak-Ryzex is now
Peak Technologies

The last few months have been incredibly exciting for our organization.  In early April, we changed ownership to Sole Source Capital, an experienced private equity company focused on the industrial services market and committed to our growth. With Sole Source’s support, we have added tremendous capabilities, resources, and industry expertise to the Peak portfolio through the acquisition of three companies in the last 60 days. 

Along with these exciting developments comes a renewed sense of commitment and purpose. To celebrate this exciting new chapter, we wanted to use this opportunity to reflect on our past, while looking forward to the future.  We are extremely pleased to announce that we have changed our company name to Peak Technologies Ltd. 

For many of our long-time customers, this is a return to the company name that had been in place since our founding in 1981.  When we merged with Ryzex in 2011, we combined our names to symbolize the union of two industry leaders.  But over the last few years, we have become ONE Peak, added additional capabilities, battled through a pandemic together, and feel that the time is now to re-brand the company as we look forward to the future. 

For additional information on the company name change, click here.

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M-Netics is part of the Peak Technologies group of companies.

The M-Netics software solutions have now been integrated into the Peak Technologies solutions portfolio.

Peak Technologies COVID-19 Response

Peak Technologies Leaders are actively monitoring the global Coronavirus (COVID-19) crisis and are executing plans to reduce the potential impact of COVID-19 on our organization. Our first priority – now and always – is the health and safety of our employees, customers, supply chain partners, and the communities in which we operate. We believe it is critical to do our part to help reduce the transmission of COVID-19. While the situation is ever-changing, we are committed to taking responsible actions and will continue to provide updates as there are new developments.

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01249 659000