Click and Collect Software

Enterprise eCommerce Solution for Retail Stores

eCommerce has become a vital part of the omnichannel retail environment, and with customers looking to receive ordered items with shorter and shorter turnaround times, you need a solution that automatically connects your online orders and your high street stores. 

Otherwise known as buy online pickup in store (BOPIS), click and collect services offer a convenient option for online shopping that enables a customer to order online and then pick up their order in the store. This option is typically introduced at checkout and provides an improved customer experience due to increased flexibility. If a customer needs their order sooner than a proposed home delivery date or knows they will be near a retail location soon, then a store pickup may best fit their needs.

Peak Technologies offers a Click & Collect module solution within our M-Netics Retail Software suite. This module allows you to embrace a true multichannel mix, enabling you to track web orders, receive and put away goods, notify customers, track handovers and much more. Contact our team today to discuss how this solution could help enhance your business’ processes. 

Features of Our Solution

Click & Collect is a multifaceted module that will truly connect both sides of your business, eCommerce and brick and mortar. While a click and collect solution is great for customers, it’s essential that your website and retail locations work seamlessly together from an inventory management perspective. Both sides must have access to real-time data to ensure customers are seeing the proper in-stock inventory and are only able to place an order if product is available or can be delivered to a retail location soon. 

Our click and collect software handles the specifics, making it easy for businesses to offer this type of solution. For everything from the initial notification of an online sale to enabling your staff to reabsorb uncollected orders back into your stock, our solution means your business can focus on other critical operations.

Leverage the omnichannel features of Click & Collect, including:

  • Receive incoming parcels
  • Put away to location
  • SMS or email notifications to customer
  • Package retrieval
  • Handover and signature capture
  • ‘On My Way’ click through
  • Non-collection and returns handling
  • Shopping bag storage
  • Best-selling items
  • Sales history information
M-Netics Retail

Contactless Click & Collect

The coronavirus pandemic has impacted every facet of our lives, and that includes how we serve customers and fulfil orders in the retail space. As the retail sector continues to reopen on the high street, offering a fully realised contactless alternative to a normal click and collect process, such as curbside pickup, is still in high demand.

Introduced as part of the existing M-Netics Retail software solution, Contactless Click & Collect enables your retail organisation to customise the parcel handover process with automatic customer alerts, specified external pickup locations and more. With Contactless Click & Collect from Peak Technologies, you can strengthen your omnichannel operations in the face of newer shopping habits while maintaining health and safety protocols such as social distancing.

When paired with a feature-rich and cost-effective device, such as the Zebra TC21/TC26, your retail operations will be further enhanced with a dynamic Click & Collect software solution.

Zebra TC21 & iM2 Retail from Peak-Ryzex

Benefits of Going Contactless

Handover process

Broaden the capabilities of your Click & Collect setup by offering the ability to select external handover locations.

Smart workflows

Track parcels from arrival in-store and on-site storage all the way to collection.

Built-in security

Generate unique security passwords to ensure parcels are collected by the correct designated customer.

Part of M-Netics Retail

Contactless Click & Collect forms part of the market-leading M-Netics Retail software solution.

Leverage Enterprise Click & Collect Functionality And More With M-Netics Retail

If you’re looking to expand the capabilities of your online store or improve your current click and collect system, our M-Netics software suite could be just what your business needs. Contact our team today to learn more about our Click & Collect module.

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M-Netics Retail Solution Overview

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Click and Collect Software

Contact Peak Technologies today to discuss how we can deliver a Click and Collect Software solution direct into your organisation.

01249 659000

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Peak Technologies COVID-19 Response

Peak Technologies Leaders are actively monitoring the global Coronavirus (COVID-19) crisis and are executing plans to reduce the potential impact of COVID-19 on our organization. Our first priority – now and always – is the health and safety of our employees, customers, supply chain partners, and the communities in which we operate. We believe it is critical to do our part to help reduce the transmission of COVID-19. While the situation is ever-changing, we are committed to taking responsible actions and will continue to provide updates as there are new developments.

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