Returns Process

Returned items form a natural part of the retail sales cycle, so you need the capacity to track these items as they are returned to your wider stock count. Across both its M-Netics Retail Store Stock Management and Pricing, Availability & Customer Service modules, Peak Technologies can provide a powerful solution that provides true oversight of the reverse logistics operation within your retail business.

Leverage returns data from POS (Point of Sale) as well as recording, labelling and caging Click & Collect items returned by customers. M-Netics Retail from Peak Technologies will enable you to track caged parcels not collected by customers and record the despatch or collection of the returns cage. Reverse logistics capabilities are supported by the following modules:

Click & Collect – Returns and Uncollected Parcels enable you to fully track returned items

Fulfil From Store – Printing & packing of returns paperwork and invoices

Stock Movements – Track returned items as they are moved from one site or area to another.